PLEASE READ THIS AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING OUR REFUND & CANCELLATION POLICY.
Refunds will be issued upon request by the customer and upon determination that a service outage, as defined by this guarantee, has occurred. To be eligible for a refund, the refund request must be made to the Billing Department within 10 Days of transaction.
STANDARD REFUND TERMS
PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
Hosting (all plans, except promotions & Free Domain Bundled) If the transfer fails for any reason, the customer must start over and pay the transfer fee again. Backups CloudFlare, Cache Manager, Priority Support
PRODUCTS NOT AVAILABLE FOR REFUNDS
Domain Name Registrations, Domain Name Renewals, Domain Name Transfer, Offer & Promotions, Free Domain Bundled, G Suite, Dedicated Server, VPS Server & SSL Certificates.
REFUNDS FROM BALANCE
Over-funded balance can be refunded within 15 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.